Terms and Conditions
General Terms and Conditions for Consumers (GTC) and Consumer Information
These general terms and conditions (hereinafter referred to as “GTC”) constitute the exclusive basis for all contracts concluded between
Doris Ankershofen KG,
Nussdorferstrasse 6/10, A-1090 Vienna, Austria,
Management: Ms. Mag. Christa Dorothea Ankershofen
FN: 245696v
Nussdorferstrasse 6/10, A-1090 Vienna, Austria,
Management: Ms. Mag. Christa Dorothea Ankershofen
FN: 245696v
(hereinafter "Provider")
and their non-commercial customers (see section 1.1) via the provider's online shop at www.alippa.com as well as by email or other means of distance communication.
The General Terms and Conditions also serve, among other things, to fulfill legal information and notification obligations towards consumers. All consumer information is also communicated to the customer with the General Terms and Conditions after the order in text form (e.g. letter, fax, email). The customer can also print or save the General Terms and Conditions free of charge. To do this, please highlight the text and save it on your computer or print it out. The provider refers to the data protection information and the corresponding data protection declaration.
1. General
1.1 Customers within the meaning of these general terms and conditions are exclusively consumers. A consumer within the meaning of Section 1 Paragraph 1 Z1,2 KSchG is a person who carries out a transaction that is not part of the operation of their company.
1.2 The general terms and conditions in the version valid at the time of the order apply.
2. Conclusion of contract
2.1 The provider and contractual partner for all orders is Doris Ankershofen KG, Nussdorferstarsse 6/10, 1090 Vienna, Austria, Management: Ms. Mag. Christa Ankershofen, FN 245696v.
2.2 The presentation of the goods in the online shop does not constitute a binding offer by the provider. It is an invitation to the customer to submit a binding offer to the provider.
2.3 Every order placed by the customer represents a binding offer to conclude a purchase contract for the ordered goods. By clicking the "Buy" button at the end of the ordering process in the online shop, the customer makes such an offer to purchase the goods contained in the shopping cart. Until this button is clicked, the customer can change his order and the data provided for his order at any time. The customer thereby also accepts these terms and conditions as the sole determining factor for the legal relationship with the provider.
2.4 The provider will confirm receipt of the customer's order in text form (e-mail) and inform the customer of the contractual details. This confirmation of receipt does not constitute a binding acceptance of the order but only serves to inform the customer that the provider has received the customer's offer.
2.5 The purchase contract is only concluded when the provider sends the customer an express order confirmation within five working days of the order or sends the ordered goods to the customer.
2.6 The order data is stored by the provider. As explained in section 2.4, the customer receives all relevant data regarding his order in text form, e.g. in the form of an email, which can be printed out and/or saved.
3. Prices and payment terms
3.1. All prices stated in the provider's online shop are final prices and include all price components including applicable taxes (e.g. 20% sales tax).
3.2. Delivery and shipping costs will also apply when shipping, see point 4.
3.3. The customer can pay in advance, by credit card (VISA, MasterCard) and PayPal. The invoice is sent digitally.
3.4. In the case of transfers from abroad, the customer must bear the costs themselves.
The ordered products will only be delivered after full payment has been received.
The ordered products will only be delivered after full payment has been received.
In the event of late payment, statutory default interest applies. The appropriate costs incurred for the intervention of debt collection agencies and lawyers to collect claims must be borne by the customer. In the event of default, the customer undertakes to reimburse the reminder and collection costs incurred by the provider, whereby the customer undertakes to reimburse a debt collection agency for the remuneration resulting from the respective regulation of the BMfwA (Federal Minister for Economic Affairs) on the maximum rates of remuneration due to debt collection agencies.
Purchase on account, in installments or on a trial basis is not possible. The statutory right of cancellation (see section 6 below) remains unaffected.
Purchase on account, in installments or on a trial basis is not possible. The statutory right of cancellation (see section 6 below) remains unaffected.
4. Shipping (costs), transfer of risk, retention of title and availability
4.1 The goods will be delivered to the delivery address provided by the customer. All deliveries are made by the DPD parcel service as standard.
4.2 The shipping costs that are displayed in the online shop when paying for the goods are to be borne by the customer. The flat rate for postage and packaging for insured delivery is within Austria and Germany €6.95, within the EU €16.95, to the rest of Europe €35.95 and to the rest of the world €49.95
If delivery to the customer is not possible for reasons for which the customer is responsible because the customer cannot be found at the specified delivery address, the costs for the unsuccessful delivery must be borne by the customer.
If delivery to the customer is not possible for reasons for which the customer is responsible because the customer cannot be found at the specified delivery address, the costs for the unsuccessful delivery must be borne by the customer.
4.3 The provider will usually dispatch the purchased and paid goods within 24 hours, but no later than five working days after receipt of payment.
4.4 The goods are delivered at the risk of the provider. The risk of accidental loss and accidental deterioration of the goods passes to the customer upon delivery; this also applies in the case of mail order purchases.
4.5 The goods remain the property of the provider until the purchase price has been paid in full.
4.6 The online shop contains information on the availability of products. The provider draws the customer's attention to the fact that all information on the availability, shipping or delivery of a product is only an estimate and approximate guideline. They do not represent binding or guaranteed shipping or delivery dates. If the provider discovers during the processing of the order that the product ordered by the customer is not available, the provider will inform the customer separately by email. If the provider is unable to deliver goods ordered by the customer through no fault of its own (because, for example, a supplier has not fulfilled its obligations), the provider is entitled to withdraw from the contract (if one has already been concluded).
4.7 No additional taxes or duties will be charged for items shipped within the European Union. The prices and shipping costs include VAT and are therefore listed as gross prices.
Orders shipped outside the EU may be subject to import taxes and/or customs duties. These are based on the import regulations of the destination country and are the responsibility of the recipient. Please check with your local authorities for further information.
Please note that orders over $2,500 shipped to the United States require formal customs clearance. Our carrier may contact you to obtain your tax ID or a social security number to complete delivery to your door.
5. Warranty
The warranty is provided in accordance with statutory provisions. The provider initially reserves the right to make repairs free of charge to the customer. In the event of a defective delivery, the provider will cover the shipping costs for uninsured shipment. Monetary compensation will only be provided in exceptional cases if the delivery was incorrect by the provider and the goods cannot be exchanged for an equivalent one.
The provider is not liable for manufacturer warranties. The provider is also not liable for defects that arise as a result of incorrect handling or external influences.
The provider guarantees that the goods correspond to the descriptions received in the order. The provider's products are partly finished by hand. Therefore, no two products are exactly the same, so that minor deviations in design, color and size from the product images published in the online shop may occur. These do not constitute a manufacturing defect, but are due to the individuality of the products. No guarantee or liability can be accepted for this.
6. Revocation
The customer has the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which the customer or a third party other than the carrier designated by you takes possession of the last goods.
To exercise the right of withdrawal, the customer must contact the provider
Address
Einsiedeleigasse 22c
1130 Vienna
Austria
E-Mail: retoure@alippa.com
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient for the communication concerning your exercise of the right of cancellation to be sent before the cancellation period has expired.
consequences of revocation
If the customer withdraws from the contract, the provider shall reimburse him all payments received from him, including delivery costs (with the exception of additional costs resulting from choosing a different type of delivery than the cheapest standard delivery offered by the provider), promptly and at the latest within fourteen days from the day on which he received notification of the withdrawal from this contract.
For this repayment, the same means of payment will be used that was used for the original transaction, unless something else was expressly agreed with the customer; under no circumstances will the customer be charged any fees for this repayment. The provider may refuse to repay until he has received the goods back or until the customer has provided evidence that he has returned the goods, whichever is earlier.
The customer must return or hand over the goods to the provider promptly and in any event no later than fourteen days from the date on which he notifies the provider of the cancellation of this contract. This deadline is met if the customer sends the goods before the expiry of the fourteen-day period. The customer bears the direct cost of returning the goods. The customer only has to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
7. Disclaimer
The provider is only liable for damages other than those resulting from injury to life, body or health if these damages are based on intentional or grossly negligent actions or on culpable violation of a material contractual obligation by the provider or its vicarious agents. Any further liability for damages is excluded. Claims arising from a guarantee given by the provider for the quality of the purchased item and the Product Liability Act remain unaffected.
8. Data Protection
All personal data disclosed by the customer to the provider is subject to Austrian data protection law.
The provider undertakes not to pass this information on to third parties (for marketing, advertising or any other purposes); the provider only uses the support of service providers to fulfil its contractual obligations towards the customer (in particular delivery of the ordered products).
The customer agrees that the data he has provided electronically will be stored and processed electronically by the provider for the purpose of contract execution. He also agrees to the use of the data for direct advertising (newsletters) for similar products and services (own, from cooperation partners).
The provider is entitled to store and process data received from the buyer for its business purposes.
The customer has the right to request information, correction, blocking and, if necessary, deletion of his stored data free of charge at any time. The customer can send a corresponding request to info@alippa.com or do so directly via a link in the newsletter.
The provider undertakes not to pass this information on to third parties (for marketing, advertising or any other purposes); the provider only uses the support of service providers to fulfil its contractual obligations towards the customer (in particular delivery of the ordered products).
The customer agrees that the data he has provided electronically will be stored and processed electronically by the provider for the purpose of contract execution. He also agrees to the use of the data for direct advertising (newsletters) for similar products and services (own, from cooperation partners).
The provider is entitled to store and process data received from the buyer for its business purposes.
The customer has the right to request information, correction, blocking and, if necessary, deletion of his stored data free of charge at any time. The customer can send a corresponding request to info@alippa.com or do so directly via a link in the newsletter.
9. Internet presence
The provider is responsible for the content of the website www.alippa.com and is not liable for any damage that may arise from accessing the website www.alippa.com. The website www.alippa.com may contain cross-references to websites operated by other operators. The provider is not responsible for third-party content that can be accessed via such cross-references (links).
10. Place of performance
The place of performance is Vienna.
11. Set-off, retention
The customer is only entitled to a right of set-off if his claims have been legally established by a court or have been acknowledged in writing by the provider.
The provider is responsible for the content of the website www.alippa.com and is not liable for any damage that may arise from accessing the website www.alippa.com. The website www.alippa.com may contain cross-references to websites operated by other operators. The provider is not responsible for third-party content that can be accessed via such cross-references (links).
10. Place of performance
The place of performance is Vienna.
11. Set-off, retention
The customer is only entitled to a right of set-off if his claims have been legally established by a court or have been acknowledged in writing by the provider.
12. Final provisions
12.1 Austrian substantive law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The contract language is German. The general place of jurisdiction is the court with jurisdiction for Vienna Alsergrund.
12.2 If one or more provisions of these General Terms and Conditions are or become invalid or unenforceable, this shall not affect the validity of the remaining provisions
13. Severability Clause
Should a provision of these terms and conditions be or become invalid, the remainder of the contract/terms and conditions shall remain valid. The invalid provision shall be modified, supplemented or replaced in such a way that the intended economic purpose is achieved as far as possible.
14. Miscellaneous
The provider only sells all products in household quantities. This refers to the number of products ordered as part of one order as well as to placing multiple orders for the same product, where the individual orders include a household quantity. The rights and copyright of all data published on the website www.alippa.com (text, images, graphics, etc.) are held by the provider. The use or publication of content from the website without the express written permission of the provider is not permitted.
13. Severability Clause
Should a provision of these terms and conditions be or become invalid, the remainder of the contract/terms and conditions shall remain valid. The invalid provision shall be modified, supplemented or replaced in such a way that the intended economic purpose is achieved as far as possible.
14. Miscellaneous
The provider only sells all products in household quantities. This refers to the number of products ordered as part of one order as well as to placing multiple orders for the same product, where the individual orders include a household quantity. The rights and copyright of all data published on the website www.alippa.com (text, images, graphics, etc.) are held by the provider. The use or publication of content from the website without the express written permission of the provider is not permitted.