General Terms and Conditions (GTCs)
General terms and conditions for consumers (GTC) and consumer information
These general terms and conditions (hereinafter "GTC") form the exclusive basis for all between the
Doris Ankershofen KG,
Nussdorferstrasse 6/10, A-1090 Vienna, Austria,
Management: Mag. Christa Dorothea Ankershofen
FN: 245696v
Nussdorferstrasse 6/10, A-1090 Vienna, Austria,
Management: Mag. Christa Dorothea Ankershofen
FN: 245696v
(hereinafter "provider")
and their non-commercial customers (see Section 1.1) via the provider's online shop at www.alippa.com and by e-mail or other means of distance communication.
The General Terms and Conditions serve, among other things, to fulfill statutory information and notification obligations towards consumers. All consumer information is also communicated to the customer in text form (e.g. letter, fax, e-mail) after the order has been placed. Furthermore, the customer can print out or save the GTC free of charge. To do this, please mark the text and save it on your computer or print it out. The provider refers to the data protection notices and the corresponding data protection declaration.
1. General
1.1 Customers within the meaning of these general terms and conditions are exclusively consumers. A consumer within the meaning of § 1 Para. 1 Z1.2 KSchG is a person who conducts a transaction that is not part of the operation of their company.
1.2 The general terms and conditions apply in the version valid at the time of the order.
2. Conclusion of contract
2.1 Provider and contractual partner for all orders is Doris Ankershofen KG, Nussdorferstarsse 6/10, 1090 Vienna, Austria, Management: Ms. Mag. Christa Ankershofen, FN 245696v.
2.2 The presentation of the goods in the online shop does not include a binding offer from the provider. It is an invitation to the customer to submit a binding offer to the provider.
2.3 Each customer order represents a binding offer to conclude a purchase contract for the ordered goods. By clicking the "Buy" button at the end of the ordering process in the online shop, the customer submits such an offer to purchase the goods contained in the shopping cart. Before clicking this button, the customer can change his order and the data given for his order at any time. The customer thus also recognizes these terms and conditions as solely decisive for the legal relationship with the provider.
2.4 The provider will confirm receipt of the customer's order in text form (e-mail) and inform him of the contractual details. This confirmation of receipt does not constitute a binding acceptance of the order but only serves to inform the customer that the provider has received the customer's offer.
2.5 The purchase contract is only concluded when the provider sends the customer an express order confirmation within five working days of the order or sends the ordered goods to the customer.
2.6 The order data is stored by the provider. As explained in Section 2.4, the customer receives all relevant data for his order in text form, eg in the form of an e-mail, which can be printed out and/or saved.
3. Prices and terms of payment
3.1. All price information in the provider's online shop are final prices and include all price components including applicable taxes (e.g. 20% sales tax).
3.2. In the case of shipping, delivery and shipping costs also apply, see point 4.
3.3. The customer can pay by prepayment, credit card (VISA, MasterCard) and PayPal. The invoice is sent digitally.
3.4. In the case of transfers from abroad, the costs are to be borne by the customer himself.
The ordered products will only be delivered after full payment has been received.
The ordered products will only be delivered after full payment has been received.
In the event of a delay in payment, the statutory interest on arrears shall apply. The appropriate costs incurred for the intervention of collection agencies and lawyers to collect claims are to be borne by the customer. In the event of default, the customer undertakes to reimburse the reminder and collection fees incurred by the provider, whereby the customer undertakes to reimburse a collection agency for the remuneration resulting from the respective ordinance of the BMfwA (Federal Minister for Economic Affairs) on the maximum rates of the collection agencies due remuneration.
A purchase on account, installments or sample is not possible. The statutory right of withdrawal (see Section 6 below) remains unaffected.
A purchase on account, installments or sample is not possible. The statutory right of withdrawal (see Section 6 below) remains unaffected.
4. Shipping (costs), transfer of risk, retention of title and availability
4.1 The goods are delivered to the delivery address specified by the customer. All deliveries are delivered by default with the DPD parcel service.
4.2 The shipping costs, which are displayed in the online shop when paying for the goods, are to be borne by the customer. The flat rate for postage and packaging is for insured delivery
€5.95 within Austria and Germany, €14.95 within the EU (free shipping from €500), €24.95 to the rest of Europe and €49.95 to the rest of the world.
If delivery to the customer is not possible for reasons for which the customer is responsible, because the customer cannot be found at the delivery address provided, the costs for the unsuccessful delivery are to be borne by the customer.
If delivery to the customer is not possible for reasons for which the customer is responsible, because the customer cannot be found at the delivery address provided, the costs for the unsuccessful delivery are to be borne by the customer.
4.3 The provider usually dispatches the purchased and paid for goods within 24 hours, at the latest within five working days after receipt of payment.
4.4 The delivery of the goods takes place at the risk of the provider. The risk of accidental loss and accidental deterioration of the goods is transferred to the customer upon delivery; thus also in the case of mail-order sales.
4.5 The goods remain the property of the provider until the purchase price has been paid in full.
4.6 Information on the availability of the products can be found in the online shop. The provider draws the customer's attention to the fact that all information on the availability, shipping or delivery of a product is only expected information and approximate guide values. They do not represent binding or guaranteed shipping or delivery dates. If the provider has to determine during the processing of the order that the product ordered by the customer is not available, the provider will inform the customer of this separately by e-mail. If the provider is not able to deliver goods ordered by the customer through no fault of his own (because a supplier has not fulfilled his obligations), the provider is entitled to withdraw from the contract (if such a contract has already been concluded).
5. Warranty
The warranty is subject to legal regulations. The provider initially reserves the right to rectify the defect free of charge for the customer. In the case of a defective delivery, the provider takes over the shipping costs of the uninsured shipping. Monetary compensation will only be paid in exceptional cases if the seller made a wrong delivery and the goods cannot be exchanged for ones of equal value.
The provider is not liable for manufacturer guarantees. The provider is also not liable for defects that have arisen as a result of incorrect handling or third-party influence.
The provider guarantees that the goods correspond to the descriptions received in the order. The products from the supplier are partly finished by hand. Therefore, no product is exactly the same as the other, so that there may be minor deviations in terms of design, color and size from the product images published in the online shop, which do not yet represent a manufacturing defect, but are due to the individuality of the products. No guarantee or liability can be assumed for this.
6. Withdrawal
The customer has the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the day on which the customer or a third party named by you who is not the carrier took possession of the last item.
To exercise the right of withdrawal, the customer must contact the provider
address
Victoria von Doderer (it's alippa)
Voitstrasse 2
D-80637 Munich
Germany
Victoria von Doderer (it's alippa)
Voitstrasse 2
D-80637 Munich
Germany
Email: retoure@alippa.com
by means of a clear statement (e.g. a letter sent by post or an e-mail) of the decision to withdraw from this contract.
To meet the cancellation deadline, it is sufficient if the communication regarding the exercise of the right of cancellation is sent before the cancellation period has expired.
Consequences of revocation
If the customer withdraws from the contract, the provider will owe him all payments that he has received from him, including delivery costs (except for the additional costs resulting from the fact that a different type of delivery than the cheapest standard delivery offered by the provider was chosen) immediately and at the latest within fourteen days from the day on which he received the notification of the cancellation of this contract.
The same means of payment used in the original transaction will be used for this repayment, unless expressly agreed otherwise with the customer; under no circumstances will the customer be charged for this repayment. The provider may refuse repayment until he has received the goods back or until the customer has provided proof that he has sent back the goods, whichever is earlier.
The customer must return or hand over the goods to the provider immediately and in any case no later than fourteen days from the day on which he informed the provider about the cancellation of this contract. The deadline is met if the customer sends the goods before the period of fourteen days has expired. The customer bears the direct costs of returning the goods. The customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
7. Disclaimer
The provider is only liable for damage other than damage to life, limb and health if this damage is based on intentional or grossly negligent action or on culpable violation of a material contractual obligation by the provider or its vicarious agents. Any further liability for damages is excluded. Claims from a guarantee given by the provider for the quality of the object of purchase and the Product Liability Act remain unaffected.
8. Privacy
All personal data provided by the provider's customer are subject to the Austrian Data Protection Act.
The provider undertakes not to transmit these to third parties (for marketing, advertising or any other purposes); The provider only uses the support of service providers to fulfill its contractual obligations towards the customer (in particular delivery of the ordered products).
The customer agrees that the data provided by him electronically will be stored and electronically processed by the provider for the purpose of contract processing. He also agrees to use it for direct advertising (newsletter) for similar products and services (own, from cooperation partners).
The provider is entitled to store and process data received from the buyer for their business purposes.
The customer has the right to free information, correction, blocking and, if necessary, deletion of his stored data at any time. A corresponding request from the customer can be sent to info@alippa. com or be made directly in the newsletter via a link.
The provider undertakes not to transmit these to third parties (for marketing, advertising or any other purposes); The provider only uses the support of service providers to fulfill its contractual obligations towards the customer (in particular delivery of the ordered products).
The customer agrees that the data provided by him electronically will be stored and electronically processed by the provider for the purpose of contract processing. He also agrees to use it for direct advertising (newsletter) for similar products and services (own, from cooperation partners).
The provider is entitled to store and process data received from the buyer for their business purposes.
The customer has the right to free information, correction, blocking and, if necessary, deletion of his stored data at any time. A corresponding request from the customer can be sent to info@alippa. com or be made directly in the newsletter via a link.
9. Website
The provider is responsible for the content of the website www.alippa.com and is not liable for any damage that may arise from accessing the website www.alippa.com. The website www.alippa.com may contain cross-references to websites operated by other operators. The provider is not responsible for third-party content that can be reached via such cross-references (links).
10. Place of Performance
The place of performance is Vienna.
11. Offsetting, Retention
The customer is only entitled to set-off if his claims have been legally established by a court or acknowledged in writing by the provider.
The provider is responsible for the content of the website www.alippa.com and is not liable for any damage that may arise from accessing the website www.alippa.com. The website www.alippa.com may contain cross-references to websites operated by other operators. The provider is not responsible for third-party content that can be reached via such cross-references (links).
10. Place of Performance
The place of performance is Vienna.
11. Offsetting, Retention
The customer is only entitled to set-off if his claims have been legally established by a court or acknowledged in writing by the provider.
12. Final Provisions
12.1 Austrian substantive law applies to the exclusion of the UN Sales Convention. The contract language is German. The general place of jurisdiction is the competent court for Vienna Alsergrund.
12.2 If one or more provisions of these general terms and conditions are or become invalid or unenforceable, this does not affect the validity of the remaining terms and conditions
13. Severability Clause
Should a provision of these GTC be or become invalid, the rest of the contract/GTC shall remain valid. The invalid provision is to be modified, supplemented or replaced in such a way that the intended economic purpose is achieved as far as possible.
14. Miscellaneous
The provider sells all products only in normal household quantities. This refers to the number of products ordered as part of an order as well as to placing multiple orders of the same product, where the individual orders comprise a normal household quantity. The rights and copyright of all data published on the website www.alippa.com (text, images, graphics, etc.) lie with the provider. The use or publication of content from the website without the express written consent of the provider is not permitted.
13. Severability Clause
Should a provision of these GTC be or become invalid, the rest of the contract/GTC shall remain valid. The invalid provision is to be modified, supplemented or replaced in such a way that the intended economic purpose is achieved as far as possible.
14. Miscellaneous
The provider sells all products only in normal household quantities. This refers to the number of products ordered as part of an order as well as to placing multiple orders of the same product, where the individual orders comprise a normal household quantity. The rights and copyright of all data published on the website www.alippa.com (text, images, graphics, etc.) lie with the provider. The use or publication of content from the website without the express written consent of the provider is not permitted.